COVID-19 Protection Framework

Under the COVID-19 Protection Framework ‘traffic light’ settings, all our sites are open with some health and safety restrictions applying.

Contact us on 0508 326 459 or email if you have a report of concern or any questions. Our focus remains to keep at-risk tamariki safe and support whānau and communities. The Practice Centre has more information about the implications for practice at current alert levels.

Traffic light settings

Under all traffic light settings across the rest of the country, our sites are open and are adhering to new health and safety guidelines.

Visiting a site at orange or red setting

Under the COVID-19 Protection Framework, our sites are open, adhering to new health and safety guidelines.

Staff and visitors are required to physical distance in the public areas of our sites, and masks must be worn in these areas by staff and visitors over 12.

At all traffic light settings our staff can meet in person with tamariki, tamariki, rangatahi, whānau and caregivers following some health and safety guidelines.

Report a concern

Our service

We are an essential service and will be available, accessible and connected to the community at all COVID-19 alert levels.

We continue to work in a way that keeps everyone safe and meets Ministry of Health guidelines.

Report a concern

Some COVID-19 restrictions can mean that some tamariki or children will have less contact with trusted adults than usual, particularly if their schools or childcare provider closes. It's important that whānau or family and others in the community contact us if you are worried about a child or young person.

If something doesn’t feel right, call us on freephone: 0508 326 459 or email

Preparing for more families needing our support

Our teams are talking to Police child protection teams daily to check in on at-risk whānau or families. And we’re working closely with NGO partners in response to reports of family harm and reports of concern.

Testing and quarantine

Positive COVID-19 tests

If a child or young person we work with tests positive for COVID-19, the priority will be that they remain safely in the care of their parents or caregivers.

Each positive COVID-19 test result will be considered on a case-by-case basis with the local Medical Officer of Health so there is an appropriate quarantine solution that minimises any negative impact, while meeting quarantine requirements.  

Contact tracing

All COVID settings

 Contact tracing is one of the most important tools we have to ensure we don’t lose the gains we made in lockdown.

All Oranga Tamariki staff and caregivers are being asked to track their movements using the COVID Tracer App or booklet. All of our sites have QR codes on display and all visitors and contractors are asked to sign in at reception. Our partners are being asked to follow the same processes.

Caregivers with questions or concerns should contact their caregiver social worker, or call us on 0508 227 377.


Our caregivers are a top priority and we’re giving them extra support as needed.

We’ve asked caregivers to contact us immediately if someone in their household develops any symptoms of COVID-19 so that we can support them as soon as possible.

We’re also advising them to contact their doctor or Healthline to arrange a COVID-19 test.

Partners and practitioners

As the Government's funders of social services, the Ministry of Social Development (MSD), Oranga Tamariki, the Department of Corrections, the Accident Compensation Corporation (ACC), Te Puni Kōkiri and the Ministries of Justice, Health and Education are continuing to work closely together to develop a shared approach during the different alert levels.

Published: June 7, 2022