Social Media Terms of Service

If you, or a tamaiti or rangatahi you know is in immediate danger call 111. If you're worried about a tamaiti or rangatahi and want to make a report of concern or just have a general enquiry, call us - 0508 FAMILY (0508 326 459) or email us - contact@ot.govt.nz

Oranga Tamariki is a New Zealand government agency. We are dedicated to supporting any tamaiti in New Zealand whose oranga is at significant risk of harm now, or in the future.

We use our pages on Facebook, LinkedIn and Instagram to post the following information:

• Who we are and what we do
• Media releases and other news
• Consultations
• Public service announcements and emergency information.

Please do not share any of your own, or anyone else’s, private information on Oranga Tamariki social media pages (including in private messages, if applicable).

If you're worried about a tamaiti or rangatahi and want to make a report of concern or just have a general enquiry: call us - 0508 FAMILY (0508 326 459) or email us - contact@ot.govt.nz

We welcome your feedback and ask you to be respectful in your comments and your opinion of others' comments. Please stay on topic and do not upload content or post comments that are unrelated to the purpose of Oranga Tamariki social media pages as stated above.

Do not use language or post content that:

• is, or appears to be, spam or contains a virus
• is in any way discriminatory
• contains insults or put downs
• is likely to be seen by others as offensive, inflammatory or provocative (including swearing and obscene or vulgar comments)
• contains potentially harmful advice
• is not accurate
• violates the Terms of Use of the platform where it is being posted
• breaks the law or encourages others to do so (this includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and breaching any court orders).

In the course of using the community areas of Oranga Tamariki social media pages, don't post personal information – addresses, phone numbers, email addresses or other online contact details – relating either to you or other individuals. Don't impersonate or falsely claim to represent a person or an organisation. Don't make any commercial endorsement or promotion of any product, service or publication.

Oranga Tamariki doesn't necessarily endorse any website or organisation, which Oranga Tamariki social media pages post links to/repost etc.

Oranga Tamariki social media pages liking, reacting to, engaging with or sharing information does not constitute an endorsement or recommendation from Oranga Tamariki, it is solely for the purpose of sharing information.

Private messages are currently unavailable. If you’d like to contact us please call - 0508 FAMILY (0508 326 459) or email - contact@ot.govt.nz

Any comments or posts that breach the above terms will be removed by Oranga Tamariki. If a user violates this policy, that user may be temporarily or permanently blocked from posting in the future. Oranga Tamariki accepts no liability in any way connected to the use of, or access to, Oranga Tamariki social media pages.

Oranga Tamariki social media pages may be monitored outside of business hours.

However, please do not use our pages to contact us if you are worried about a tamaiti or rangatahi.

If you, or a tamaiti or rangatahi you know is in immediate danger call 111. If you're worried about a tamaiti or rangatahi and want to make a report of concern or just have a general enquiry, call us - 0508 FAMILY (0508 326 459) or email us - contact@ot.govt.nz

Oranga Tamariki is committed to delivering a high level of service and providing dependable advice.

If you think we are not meeting these standards, we would like to hear from you. Not only so we can put right your complaint, but also so we can improve our services for everyone.

To provide feedback or make a complaint, please contact us at: Feedback and complaints

The full link to Feedback and Complaints on our website is: www.orangatamariki.govt.nz/about-us/contact-us/feedback/